Dispatcher / Operations Coordinator

The Dispatcher / Operations Coordinator is the heartbeat of Oryzon's daily operations — keeping freight moving efficiently while balancing dispatch, customer service, fleet oversight, and business development. This is a high-impact, high-visibility role ideal for someone who thrives in a fast-paced environment and wants to grow with a company that is building something exceptional.

You will coordinate freight movements, manage day-to-day dispatch operations, optimize fleet utilization, ensure regulatory compliance, and contribute to business growth through customer development and account management.

• Coordinate and dispatch freight from pickup through final delivery
• Plan, optimize, and adjust routes to maximize efficiency, reduce costs, and ensure on-time performance
• Monitor shipments in real time and proactively resolve delays, disruptions, or service issues
• Communicate with drivers, customers, and internal teams to ensure seamless execution
• Coordinate expedited, emergency, and same-day shipments across Texas
• Create and manage loads in dispatch/TMS systems
• Verify driver paperwork and maintain accurate operational records
• Investigate unassigned miles, HOS violations, and operational anomalies

• Oversee fleet maintenance scheduling and preventive maintenance (PM) compliance
• Ensure adherence to DOT, OSHA, and reefer temperature-control requirements
• Conduct safety audits and enforce compliance standards
• Manage incident reporting and follow-up investigations
• Address operational risks including driver availability, equipment issues, and road conditions

• Serve as primary point of contact for customers regarding shipment updates and service issues
• Handle billing inquiries and coordinate accurate invoicing
• Proactively communicate service disruptions and provide solutions
• Manage critical customer complaints, including root cause analysis and formal responses
• Build and maintain strong customer relationships to ensure retention and growth

• Develop and manage a personal book of business
• Identify and pursue new sales opportunities via inbound leads and outbound outreach
• Negotiate competitive freight rates with customers
• Expand existing accounts and identify growth opportunities
• Maintain margin targets and manage profitability on each load

• Generate and analyze KPIs (weekly/monthly) related to service, cost, and performance
• Provide leadership-level reporting with actionable insights and recommendations
• Review lanes, SOPs, and workflows to drive continuous improvement
• Coordinate billing, collections, and documentation flow
• Organize incoming paperwork and maintain operational files
• Collaborate with team members to divide and execute responsibilities effectively

• Bachelor's degree in Logistics, Business, or related field OR 5+ years of relevant transportation/logistics experience (3PL preferred)
• Experience in refrigerated (reefer) or temperature-controlled logistics — dispatching, routing, load planning, real-time tracking
• Familiarity with DOT regulations, TMS, ELD, GPS tracking, and fleet maintenance standards
• Proficiency with Generative AI tools
• Proficiency with Microsoft Office Suite, QuickBooks, or similar accounting tools
• Strong communication, negotiation, and customer service skills
• Experience managing driver performance and safety compliance
• Motivated, organized, detail-oriented, proactive, and accountable — you are a self-starter
• Motivated by performance-based earnings